Refund policy

UK REFUNDS

If, for any reason you would like to cancel your order, simply return goods to us within 30  days from receipt for a full refund including P&P (up to the value of our standard P&P charge). We will accept returns as long as goods are sent back to us in perfect saleable condition. Please let us know via email or phone if you are returning goods to us so that we can process your refund efficiently.

You, the customer, will be responsible for return postage costs. We recommend you obtain a proof of postage as we cannot take responsibility for goods lost or damaged in transit so relevant insurance should be taken to cover their value.

Commissioned pictures are made to order so we cannot offer a refund unless faulty.

If the postal service has returned your order to us due to non receipt we will charge you additional P&P to resend it, please ensure your delivery details are correct at time of ordering.

Damaged or faulty goods will be exchanged or refunded, please contact us as soon as possible to register the problem and we will advise you how to proceed. We will cover the cost of any items that need to be returned to us. (We will request photographic evidence of goods damaged in the post to help us claim compensation from our delivery partner).

Return address:

Kent & Co, Kayana, Middle Hill, Eastcombe, Stroud, GL6 7DY

Tel 07980240127

Email: hello@kent-and-co.co.uk

 

EU CUSTOMERS - RIGHT TO CANCEL
If you have ordered from an EU address you have up to 14 days from physically receiving your order to cancel. You must notify us that you would like to cancel the order via email to hello@kent-and-co.co.uk or you can submit a cancellation form here. Once you have cancelled your order you have up to 14 days to send the item back to us. You will pay the return postage fee. Once the order has been received by us you will be issued a full refund including the basic postage fee.