P&P & Delivery

If you're in the UK we'll ship using tracked and signed for services. We send all prints in rigid cardboard tubes that will not fit through a letterbox. Please check your delivery address is correct at time of ordering and that someone will be there to sign for the parcel when it arrives.

P&P is charged per order and not per item.

If we have to re-send your order due to failed delivery or an incorrect address being given we may have to re-charge you.

UK delivery - £9

Stock items will be shipped next working day after ordering. Delivery will take 1-2 days from dispatch.
Non-stock items will be shipped approx 1-2 weeks after ordering.

Outside the UK - £15

Stock items will be shipped next working day after ordering. Delivery times vary depending on shipping destination. Taxes may be payable on receipt depending on order value and address.
Non-stock items will be shipped approx 1-2 weeks after ordering.

Returns

 If, for any reason you would like to cancel your order, simply return goods to us within 14 working days from receipt for a full refund. We will accept returns as long as goods are sent back to us in perfect saleable condition. Please let us know via email or phone if you are returning goods to us so that we can process your refund efficiently.


You, the customer, will be responsible for return postage costs. We recommend you obtain a proof of postage as we cannot take responsibility for goods lost or damaged in transit so relevant insurance should be taken to cover their value.

Pet Portraits made to order are non-refundable.

Damaged or faulty goods will be exchanged or refunded, please contact us as soon as possible to register the problem and we will advise you how to proceed. We will cover the cost of any items that need to be returned to us. (We will request photographic evidence of goods damaged in the post to help us claim compensation from the delivery company).

Our return address:

The Stencil Studio Ltd
Unit 11 Canal Iron Works
Hope Mill Lane
London Road
Brimscombe
Stroud
GL5 2SH

Tel 07980240127